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user2357938
Participant
February 12, 2021
Question

After Effects crashes on start u "Cleaning Up" phase

  • February 12, 2021
  • 2 replies
  • 972 views

After effects was working fine, then it crashes, now I can't open the program.  While starting up, after effects freezes during "Cleaning Up" phase of start up.  Sometimes it is "Anywhere" and sometime, it is during a different part of the "Cleaning Up" phase.  Once stuck, I have to force quit AE, but even that is slow, and leaves a white box on my screen where the starup screen was. 

 

I have completely uninstalled all adobe programs, but the same issue happens when I reinstalled the program.  My After Effects 2020 is up to date, my drivers are up to date, my OS is up to date.  I am using Windows 10.  What would cause it to just stop working and how do I fix it?

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    2 replies

    A
    adriank67531938
    Participant
    June 13, 2022

    I have the same problem, and i locate mine is when i tried to install minecraft using a minecraft ON regstry which turns off the ClipSVC services. what i do is, use the Minecraft OFF registry and start the ClipSVC back again and then it suddenly recovers!

    Mylenium
    Mylenium
    Legend
    February 13, 2021

    Without exact system info and details from the crash logs we can't tell you much, but the behavior you describe points at either being extremely low on memory or the usual graphics driver crashes. In the latter case start by updating the drivers and experimenting with the settings.

     

    Mylenium

      U
      user2357938Author
      Participant
      February 15, 2021

      Thank you very much for your response.  My drivers were all up to date, and I have 32 GB of RAM.

       

      Intel core i7 - 5820k @ 3.30 GHz

      32 GB Ram

      Windows 10 (up to date)

      NVIDIA GeForce GTX 1080 Ti (Drivers up to date)

       

      I'm not sure how to get a crash log, but a new update to the problem...  if I open after effects, leave my computer running, go to bed, it might be working in the morning.  So the "Cleaning up" phase of the start up either crashes, or takes hours to pass.  

       

        S
        Sistannard
        Participant
        July 21, 2021

        I'm having the same issue. Did you fix this????????

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