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Participant
June 3, 2022
Question

After Effects keeps crashing when i try and open projects i started before i downloaded BCC

  • June 3, 2022
  • 2 replies
  • 309 views

So I downloaded BCC (i think it's Boris FX or something) earlier today to enhance my current project, and when I try and open that other project this is what the preview looks like:

even though my time indicator is in the right place in the comp. Sometimes when I try and move the time indicator, that's what im met with when I click into any comp, or it crashes immediately (after effects always ends up crashing at some point)

 

Furthermore, when I make a new project, I run into no issues with the preview loading. only when i try and load up peexisting projects i have an issue. I have been working on my project for days and I would really hate to lose it, is there a way that I can recover it somehow? I don't want to start from scratch again....

 

Just for some background informatio,n this has never happened to me before today. I've had no issues with AE crashing a massive amount and I use the 2020 version.

 

    This topic has been closed for replies.

    2 replies

    Roland Kahlenberg
    Legend
    June 3, 2022

    Uninstall the BCC stuff. 

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    Participant
    June 4, 2022

    is there any way I can fix this issue without having to uninstall the BCC stuff?

    Peru Bob
    Community Expert
    Community Expert
    June 4, 2022

    Make sure BCC, Adobe, and your graphics drivers are all fully updated.

    If that doesn't work, contact BCC support.

    Peru Bob
    Community Expert
    Community Expert
    June 3, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the After Effects forum so that proper help can be offered.