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S
steven5C61
Participating Frequently
November 18, 2021
Question

After Effects Multi-Frame preview and render problem. Unresponsive

  • November 18, 2021
  • 3 replies
  • 1762 views

I have just installed AE 2022 V 22.0.1 and opened a project I have been working on in AE 2021 -  version 18.2.1, in which everything worked fine. 

 

I selected 'Mercury GPU acceleration (CUDA)' in project settings and Multi-frame rendering in preferences to check out the performance with my 12 core CPU.

There is no update in my preview pane. It just stays on the same frame and scrubbing the timeline is unresposive. When I press RAM Preview nothing happens. When I try to render in the queue, again nothing happens. Then AE crashes on closing the program. I have trashed the preferences, but still the same problem.

 

I am using Trapcode and Video Copilot plugins. Classic 3D settings. I have kept the older version of AE on my system thankfully. System details below.

 

If anyone could help I'd really appreciate it. It's frustrating that I have a decent processor and GPU but cannot use them to full potential in this latest version.

 

Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)

Name NVIDIA GeForce RTX 3070 (Latest driver)

OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041

32 GB Memory

 

Thanks

S.

This topic has been closed for replies.

3 replies

Mylenium
Mylenium
Legend
November 19, 2021

Fair enough, but have either of you actually used the performance profiling to check for issues? Dug into system crash reports/ the event viewer?

 

Mylenium

    S
    steven5C61Author
    Participating Frequently
    November 19, 2021

    Good call. I don't get a crash log, but will look at the event viewer. Thanks!

    J
    Jairoubeda
    Participant
    November 18, 2021

    Hello,

    I've just installed Adobe After Effects 2022 in my workplace laptop and I'm experiencing the same as you. The preview stops working either scrubbing through the timeline or using the spacebar. I can save the project, but when I try to close AE its just hangs up and I have to terminate it from the task manager.
    I've attached a video where you can see I'm doing a pretty simple project... 2 layers making a virtual card spinning arround. The moment I try to ease the keyframes it stopped working. Then I closed the project, terminated AE.
    After reopening the program and the project, it was working again, but then it started failing...
    I know I don't have the most powerful machine in the world, since it's a business laptop but I think it's decent enough to use AE. (Correct me if I'm wrong)


    Any ideas anyone?
    Thanks for your help

    Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz
    RAM 16,0 GB (15,7 GB usable)
    Widnows 10 20H2 19042.1348 64 bits
    GPU Intel Iris XE    Driver version 27.20.100.9749

      S
      steven5C61Author
      Participating Frequently
      November 19, 2021

      Should be enough power. And you have 4 cores so it should work to a degree.

      J
      Jairoubeda
      Participant
      November 19, 2021

      I thought so...
      So I've been deepening my knowledge of the issue in order to find a solution with someone else's help.
      The issue affects AE on the preview panel (where you see the result of your editing). For me it would either work at the beginning and stop working randomly, or even it wouldn't work at all.
      The thing is I can change things in my edit and I know they've been changed. For instance, I opened the project in the laptop I have the issues and changed the font of some texts, then I opened the project in my personal desktop where I have AE 2021 and the fonts were changed.
      I can add things, delete, anything would be saved and changed, but I can't see a thing in the monitor.
      I've tried upgrading drivers, emptying cache, changing settings in the Display menu, changing the project render type... I've tried uninstalling and installing a previos version

      I have no plugins. 
      I also tried using the Export>Adobe Media encoder and it won't work.. it hangs up as well... Do you think media encoder could trigger this issue? I thought it just came into play when you wanted to export things, but I'm no expert here.

       

        Mylenium
        Mylenium
        Legend
        November 18, 2021

        I think you have a misunderstanding here. Multiframe rendering isn't magically going to make everything fly and you have already provided the clues: No doubt the OpenGL based plug-ins from Trapcode and Video Copilot will never reliably work under those conditions and collide with MFR as well as AE's own GPU acceleration. A classic case of "Can't have your cake and eat it.", especially since E3D hasn't been properly updated in ages and at this point I would dissuade anyone from even using it in newer versions of AE. So for what it's worth, when using those plug-ins you probably have better luch with MFR turned off and possibly even setting previews and rendering to software-only, a choice which should be determined on a project-by-project basis.

         

        Mylenium

          S
          steven5C61Author
          Participating Frequently
          November 19, 2021

          I don't have any misunderstanding. Multi frame rendering with my chip should be 20-30% faster looking at current benchmarks.

          I don't use Element 3D. Just the Trapcode plugins. I heard it can cause slowing down, but not freezing.

          I disabled all the plugins, started a new comp and just created a shape moving accross  the comp as a test. That didn't work either, so it doesn't seem to be the plugins. There is a bigger problem here, just as Jairoubeda has concourred.

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