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Known Participant
January 31, 2023
Question

Help when I clip play on preview the clip won’t play it I just frezze

  • January 31, 2023
  • 2 replies
  • 159 views

My version is after effect 23.1

12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

Windows 11 Home

nvidia geforce rtx 3050 OEM

16 gb ram

pc name: Lenovo Legion T5 i5-12/16/512/3050 stasjonær gaming-PC

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    2 replies

    Mylenium
    Legend
    January 31, 2023

    The answer is the obvious same one every time: check your graphics driver and update/ downgrade it. For RTX cards the 517.xx driversdare recommended since there are problems with newer versions.

     

    Mylenium 

    kglad
    Community Expert
    Community Expert
    January 31, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>