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aaron-wears-a-hat
aaron-wears-a-hat
Participating Frequently
February 20, 2020
Question

Importing Animate into AE fails

  • February 20, 2020
  • 11 replies
  • 5543 views

Hi guys,

As of the recent 17.0.2 update, I'm finding that I can't import Animate .fla files into AE. 

The import dialog hangs for a while (whited-out in a non responsive state), then returns an error simply stating: "An error occured while importing this file. Please try again.". Frustratingly, this error often appears behind the import dialog, so you can easily miss it.

This seems to happen with all .fla files, so I don't think it's a specifically broken file. 

Possibly related, is since the upgrade, any dynamically linked file in a project throws the error:
GPUSniffer.exe - Entry Point Not Found

This bug is raised in other threads: https://community.adobe.com/t5/character-animator/character-animator-exe-entry-point-not-found/td-p/10895332?page=1

Uninstalling/Reinstalling AE makes the problem go away, but only temporarily. Signing out of windows / restarting the computer makes it come back.

Steps taken to attempt a resolution:

- Restarting machine

- Attempts with different files
- Complete uninstall / reinstall of Animate and After Effects, including dumping preferences
- Update / reinstall NVIDIA and intel graphics drivers

 

System:
Dell G3 3779 i7-8750H 32GB ram
Windows 10 build 18363

After Effects 17.0.2
Aniamte 20.0.2

Intel UHD 630 - Driver 24.20.100.6286

NVIDIA GTX1060 - Driver 26.21.14.4219

 

    This topic has been closed for replies.

    11 replies

    L
    leighw14213429
    Participating Frequently
    March 12, 2023

    After Effects not importing Animate/Flash files in the latest recent updates to Adobe 2023.
    Adobe please fix this bug. 

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 13, 2023

    Sorry for the trouble. Please check out the following thread for the solution: https://community.adobe.com/t5/after-effects-bugs/unable-to-import-fla-files-into-ae/idi-p/13575254

    Let us know how it goes.

     

    Thanks,

    Nishu

    J
    Jeremy22874159o07w
    Participant
    January 28, 2022

    If anyone is still having difficulty with this, I have used Timelord from BattleAxe and it is great for this problem. 

    L
    Levi5E8C
    Participant
    July 19, 2021

    Still not working. Fresh install. 

      defaultodl6kea0rw3x
      defaultodl6kea0rw3x
      Known Participant
      November 18, 2021

      It's a royal pain. Their "support" team gives you some lip service and then disappearss into the ether. I'm looking for alternative software but I have decades of work related to Adobe. Now, when someone asks me if they should buy the adobe suite I respond "hell no!" Adobe seems to think they can sell us faulty software withut recrimination. Their days are numbered for sure. On top of that I pay more than one hundred dollars a month for unreliable software and flimsy support. Eighty percent of what I'm forced to buy is irrelevant to me.

      B
      bnobonini
      Participant
      July 1, 2021

      Still not working, even on 21.0.7.

      When we'll have a fix for it?

        S
        spin22
        Participant
        March 19, 2021

        I have long gone back to importing SWFs again. But apparently now I also need to shut down AE, export the SWF and restart AE if the update with the same name should happen seamlessly. Otherwise I get missing footage alerts, regardless of reloading or replacing the footage or purging the cache! Not sure if that's because my server is a Mac and I'm working on Windows, but it's really annoying. Everything's improving NOT.

        defaultodl6kea0rw3x
        defaultodl6kea0rw3x
        Known Participant
        June 12, 2021

        It's shameless on the part of Adobe. No solution forthcoming. More trouble than it's damned worth. Who can work like this? In the end my creativity is compromised by Adobe. Thing that were easily done last week are now immpossible. Who wants to restart their computer and re-install software all day? I've had Cloud for three weeks now and everything in it is a mess. Nothing works like it should. Has anyone tried to use the brushes in photoshop? Every single one is a stupid blob. 

        stefangus
        stefangus
        Participant
        March 19, 2021

        Same problem here. I take it this problem is not solved.

        I am running After Effects 17.7 and Animate 21.3 on a MacBook Pro with Mojave 10.14..

        It is really annoying as I am on a work deadline.

        First, it was the Media Encoder problem (now solved) and now this.

        M
        MACEEGROUP
        Participating Frequently
        March 25, 2020

        Same problem here. WTF? It worked fine up until a few weeks ago now SWF's come in blank and FLA's don't import at all. 

        M
        MACEEGROUP
        Participating Frequently
        March 25, 2020

        I have at least discovered that you can still import SWFs if you strip the file of all filters (blurs etc) on layers. Not quite an FLA import solution but something... for now.

        Hyper Ben
        Hyper Ben
        Participant
        February 29, 2020

        I have the solution.

        Go back and install Animate version 20.0

         

        Problem solved

          kleopatrak978179
          kleopatrak978179
          Participant
          February 25, 2020

          Exact same problem. Each time I atempt to import a file from Adobe Animate "An error occured while importing this file. Please try again."

            D
            designeri88548982
            Participant
            February 24, 2020

            You'll be pleased to hear that after completely uninstalling every adobe product on my machine, then running the Creative Cloud Cleaning Tool (following the step-by-step guide here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool ), deleting the appData folders and performing a restart, did not solve the problem. After spending several hours re-downloading all the adobe suite, the problem remains. 

            (just realised it's signed me in with my other account here, but still, problem is still there).

              aaron-wears-a-hat
              aaron-wears-a-hatAuthor
              Participating Frequently
              March 5, 2020

              After submitting a support ticket to Adobe, they responded with exactly the same steps I told them I've already taken before closing the ticket. So yeah, rolling back to past versions seems to be the only solution for anyone experiencing this problem.

              E
              Edward5E32
              Participant
              November 18, 2021

              Hi 

               

              Just wondering if you ever found a solution to this other than rolling back? Facing the same problem and it's a nightmare, especially since I'm workign with a team and can't get everyone to roll back their versions. 

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