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2 replies

nishu_kush
Legend
October 31, 2022

Hi Fahri2226890412aq,

 

I can see the issue. Sorry about it.

Could you share your system specifications (CPU, GPU, RAM, OS version)? What are the details of the footage you're importing? Which settings did you delete? Also, does the issue come back after deleting the settings?

Let us know, we're here to help.

 

Thanks,

Nishu

LinSims
Community Expert
Community Expert
October 31, 2022

Let me move this to the After Effects forum for you, which is the appropriate forum for your question.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
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* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.