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Ariana25400326hary
Participant
July 26, 2022
Question

Problem importing files

  • July 26, 2022
  • 2 replies
  • 106 views

I have a problem in which if I import a file in after it inserts another file that is in my documents but it is not the one I selected

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 26, 2022

Hi Ariana,

 

Thanks for writing in.

Are you importing JPEG files exported from Illustrator? If so, it's a known issue. Sorry about that. The workaround is to export those images from Photoshop.

Let us know if it helps.

 

Thanks,

Nishu

Mylenium
Mylenium
Legend
July 26, 2022

Check, whether you haven't enabled the "Sequence" option in the import dialog and clear the disk caches.

 

Mylenium

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