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ghinwai8461257
ghinwai8461257
Participant
November 19, 2016
Answered

Adobe Captivate not responding

  • November 19, 2016
  • 2 replies
  • 1561 views

I am facing an issue with adobe captivate program on my Mac. Whenever I am opening captivate or opening any old file that I have done before the system is not responding and I can't do anything other than force quit and closing the program. I tried to uninstall and reinstall the program but it didn't help.

Please help as its very urgent and I need to work on captivate asap.

    This topic has been closed for replies.
    Correct answer Paul Wilson CTDP

    Under these circumstances I would do  the following:

    1. Run /Applications/Adobe Captivate 9/utils/CleanPreferencesMac
    2. Delete /Users/<user account>/Documents/My Adobe Captivate Projects/SampleProjects
    3. Delete /Users/<user account>/Documents/My Adobe Captivate Projects/Interactions_9_0
    4. Uninstall Captivate
    5. Reinstall Captivate

    This should give you a clean install with none of your preferences left behind. If that doesn't solve your problem you may wish to reach out to Adobe for direct support (CaptivateHelp@Adobe.com).

    2 replies

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity ExpertCorrect answer
    Community Expert
    November 19, 2016

    Under these circumstances I would do  the following:

    1. Run /Applications/Adobe Captivate 9/utils/CleanPreferencesMac
    2. Delete /Users/<user account>/Documents/My Adobe Captivate Projects/SampleProjects
    3. Delete /Users/<user account>/Documents/My Adobe Captivate Projects/Interactions_9_0
    4. Uninstall Captivate
    5. Reinstall Captivate

    This should give you a clean install with none of your preferences left behind. If that doesn't solve your problem you may wish to reach out to Adobe for direct support (CaptivateHelp@Adobe.com).

    Paul Wilson, CTDP
    ghinwai8461257
    ghinwai8461257Author
    Participant
    November 20, 2016

    Many thanks its working now.

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    November 20, 2016

    Glad you got it all sorted.

    Paul Wilson, CTDP
    Lilybiri
    Lilybiri
    Legend
    November 19, 2016

    Do you clear the Cache regularly. Did you clear Preferences and delete

    Layouts folder in Public documents when reinstalling?

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