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Participant
November 27, 2017
Answered

am I able to re-download captivate 9 as I upgraded to 10 without realising that all projects would save to 10. I have a client who still has 9 and I need to keep the projects at 9

  • November 27, 2017
  • 2 replies
  • 369 views

Run Captivate 9 and 10 concurrently

    This topic has been closed for replies.
    Correct answer HimanshuSatija

    Hi Lawrie,

    You may download and install the Adobe Captivate 9 using the below link :

    https://helpx.adobe.com/captivate/kb/captivate-downloads.html 

    You can install it on the same machine on which you already have Adobe Captivate 2017 (Adobe Captivate 10) as well. But you will not be able to open the projects in Captivate 9 which you have already upgraded to Captivate 2017.

    If you want to use both the version at the same time on same computer then you will have to be a bit cautious as once the projects will be upgraded/ saved in Captivate 2017 you will not be able to open them in the Captivate 9. So its better to open the version of Captivate before and then open the projects instead of just click on the .cptx file to open the project.

    Regards

    Himanshu

    2 replies

    HimanshuSatija
    Adobe Employee
    HimanshuSatijaCorrect answer
    Adobe Employee
    November 27, 2017

    Hi Lawrie,

    You may download and install the Adobe Captivate 9 using the below link :

    https://helpx.adobe.com/captivate/kb/captivate-downloads.html 

    You can install it on the same machine on which you already have Adobe Captivate 2017 (Adobe Captivate 10) as well. But you will not be able to open the projects in Captivate 9 which you have already upgraded to Captivate 2017.

    If you want to use both the version at the same time on same computer then you will have to be a bit cautious as once the projects will be upgraded/ saved in Captivate 2017 you will not be able to open them in the Captivate 9. So its better to open the version of Captivate before and then open the projects instead of just click on the .cptx file to open the project.

    Regards

    Himanshu

    Participant
    November 27, 2017

    Thank you very much Himanshu. That was perfect. My mistake by not researching that Captivate would not retro save. I appreciate your assistance. Many thanks again and regards

    Lawrie Stephenson

    Lilybiri
    Legend
    November 27, 2017

    Are you talking about a perpetual license that was upgraded? Or is this a subscription license?

    Participant
    November 27, 2017

    Thanks you for your quick response. We had a lot of conflicting information but now resolved. Again thankyou for your response. Regards

    Lawrie Stephenson

    Lilybiri
    Legend
    November 28, 2017

    I asked someone from the staff to help you out, since I am only a user and have no 'power' about licenses.