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ToddSmyth
Participating Frequently
September 22, 2016
Question

Audio doesn't play on 3rd quiz question

  • September 22, 2016
  • 2 replies
  • 243 views

I am using Captivate 9 in Windows 7 Enterprise and have tried every available Flash player and publish option. No matter which knowledge check or quiz question I put in the 3rd position, the audio does not play. However, sometimes if you answer the question, go forward and then back, the audio plays? I am using TTS audio, which works great on every slide and I have tried exporting the audio and importing it as WAV files and that doesn't do any good. I've completely rebuilt the quiz from scratch in a new project using both knowledge check and quiz slides. No joy. I've tried everything I can think of and I couldn't find anything similar here. Has anyone run into this and/or fixed it?

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2 replies

BDuckWorks
BDuckWorks
Inspiring
September 26, 2016

I would ask how your audio looks on the timeline?

Do you have a buffer of space, say 1 -2 seconds, at each end of the audio clip?

Without this buffer, Cp can try to build all course audio as a single export file.

In some cases, like yours, audio for a single slide will be omitted until the audio timing for each slide is adjusted.

So, just changing the timing of the audio for your one quiz question may not be enough.

Save a copy, edit the timing for multiple slides, including the problem question, and republish.

    T
    ToddSmythAuthor
    Participating Frequently
    September 26, 2016

    I was already doing this on every slide to avoid the audio playing too quickly between each slide. I also recreated this separately with and without this spacing to test and with both KC and quiz questions slides. I did get through to Adobe support (chat) and they did identify it as a probably bug.

    I am going to try adding a fake KC slide in the 3rd slot and try to get it to pass through without clicking and see if that works. Possibly add a moment of silent audio if needed?

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 23, 2016

    Sounds like you may have found some kind of obscure bug.  Log it with Adobe.

      T
      ToddSmythAuthor
      Participating Frequently
      September 23, 2016

      How would I log it with Adobe?

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      September 23, 2016

      You could try looking in the Community page for the Bug / Feature Request button.

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