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Patty_Powell_-_IDD
Known Participant
January 23, 2017
Question

Back up Error

  • January 23, 2017
  • 1 reply
  • 248 views

I have been receiving a failure to back up popup working in Captivate 9. If I select OK to acknowledge  the error it throws me out. It allows me to save, but doesn't really. I lose all my recent work. I try to save every 10 minutes or so but when you are on a roll... Very frustrating, not to mention all the time wasted.

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    January 23, 2017

    If you are on Windows, do you run Captivate as Administrator? Is CP installed on your system, not on a networked drive? Do the paths in Preferences, General point to folders on your system (both Publish at and Cache)?

    Do you clear the Cache regularly? There is a button in Preferences. Be careful: it could be a second backup (hope you checked the option for Backup in Prefereces), but if you Clear cache while the last project is open, that cache will not be deleted. If you are still having problems, would recommend to clear the Preferences. For that purpose you need to run the CleanPreferences file for your OS, which you'll find i the subfolder 'utils' under the installation folder.

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    Patty_Powell_-_IDDAuthor
    Known Participant
    January 23, 2017

    Thank you. I will try this. I didn’t know there was a cache for Captivate.

    Lilybiri
    Lilybiri
    Legend
    January 23, 2017

    Oh yes! And it grows very quickly.

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