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quirkygirlnp
quirkygirlnp
Participant
March 1, 2016
Question

background music is delayed 27 seconds, please help!

  • March 1, 2016
  • 1 reply
  • 432 views

I am a new Captivate user, and i am having difficulty with background music.

I uploaded the music file to the background audio. In the edit background window it appears correct, and have 0 seconds set for the fade in, but when i published the project the music takes 27 seconds to start. It also jumps part way through the song. I have no idea what to do to make the song start at the beginning of the video.

I'm not sure if I have a setting wrong somewhere, but I've tried adding a 0.1 fade in to see if maybe that would make it start sooner but it didn't help.

Any ideas?

Your help is greatly appreciated!

Thanks,

N

    This topic has been closed for replies.

    1 reply

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 1, 2016

    How are you testing this?  From your hard drive or after uploading to a web server?

    Are you publishing to SCORM and is there an LMS involved?  If so, have you tried uploading the same content to SCORM Cloud and testing from there?

    quirkygirlnp
    quirkygirlnpAuthor
    Participant
    March 1, 2016

    I am just publishing it to my hard drive and watching the video from there at this point, I want to make sure its ready before i post it anywhere.

    quirkygirlnp
    quirkygirlnpAuthor
    Participant
    March 1, 2016

    i have even tried a different song, and its really quiet for the first 27 second and then increases to the normal level for the rest of the video.

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