Blurry screenshots in Captivate 9

Question

I'm building an elearning course in Captivate 9. As I'll be demonstration the steps to use a specific workplace app in iOS, I need individual screenshots to show learners each step. I'm using a MacBook Pro with Retina display. Whenever I insert the screenshots and resize to fit the iPhone image so it looks like the app is working on the phone, the images are blurry. By comparison, if I record a Device Demo in iOS the image and video is crystal clear. I've searched high and low to find a solution but nothing has worked. Can anyone help with a fix?

Lilybiri · Accepted Answer

Thanks, I've contacted Adobe to submit this issue. I'll post any updates I receive.

You have to know that if you us bitmap images, you should avoid any rescaling of the images. Create them at the exact size that you'll use them in Captivate, do not use the Rescale option. I know this is not easy with screenshots, but for all other images I will try to use SVG whenever possible.

eLearning Guy · Answer

I should have mentioned this first -When you "resize" them you are doing it proportionally, to maintain the aspect ratio of the original screenshot, correct? Also, when published, if you publish to scalable HTML5 that will result in fuzziness because the images get stretched.If you can post one of the screenshot images to Dropbox or somewhere, I'd be happy to test on my end in a cptx.mark

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