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conoro68001511
Participant
February 23, 2016
Answered

Can't download trial version of Captivate 9 - issues with Akami Download Manager - please help

  • February 23, 2016
  • 2 replies
  • 450 views

I've used Adobe Captivate in the past without issue and need to download version 9 to introduce the software to a new team I'm managing

I've successfully installed the Akami download manager and attempted to start the download for the trial.  The manager window opens but both dowload files are merely labelled as 'waiting' with no other links, options or functionality available. It's as if it's frozen.

I've worked through the troubleshooters for 'downloading trials' and the 'Akami download manager' itself with no success.

My system specs are suitable, using IE11 to download, over a hard line, cache/pop up and security settings all extremely lax... Nothing works.

I've uninstalled and reinstalled the download manager and tried restarting the trial download a dozen times (for which I even get a welcome email telling me the clock is ticking on the trial) but each time it's the same story.

Has anyone else had this problem???

Many thanks,

john

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Try skipping the Akamai route...  Adobe Captivate 9 Direct Download Links: Free Trials with no Akamai | ProDesignTools

    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

    2 replies

    Bani Verma
    Bani Verma
    Legend
    February 25, 2016

    Moving to Adobe Captivate‌

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    February 23, 2016

    Try skipping the Akamai route...  Adobe Captivate 9 Direct Download Links: Free Trials with no Akamai | ProDesignTools

    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

    C
    conoro68001511Author
    Participant
    February 23, 2016

    Thanks very much Ned

    Another speed bump however.

    I managed to successfully download and launch the installer for the trial version.  Now when selecting a file location for the 4GB of installer material the installer doesn't respond... at all.

    I get a basic permissions window (this happens often on my machine) which I agree to.  No other errors or prompts.  Nothing happens.

    Any thoughts?

    JOhn

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