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L
lifetime learner
Known Participant
May 28, 2015
Question

Captivate 8 - images not showing

  • May 28, 2015
  • 2 replies
  • 484 views


I'm using Cap 8 on Windows 7 64bit. I am getting a red box in place of the image in my project. How can I fix this?

Thanks for your expert help and advice:-)

    This topic has been closed for replies.

    2 replies

    T
    thomasduval
    Participant
    June 8, 2015

    I've got the same red box image problem.  This seems to be an unanswered question for several Years?

    K
    Kurrykid-jzpfVq
    Inspiring
    May 28, 2015

    It sounds like Cp can't find the image. Are you pointing it to the right path?

    HTH

    Dave

    Captiv8r
    Captiv8r
    Legend
    May 28, 2015

    Dave, I'm not sure how Captivate would manage to "not find the image". It's my understanding that it operates a lot like PowerPoint. There is no way to reference an external image and they are all copied inside the .CP file.

    T Smith, are you able to right-click the image and find it in the Library? And when you look at the Library, does the image thumbnail show at the top?

    Personally,. my gut says it may be the image format.

    Cheers... Rick

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      May 29, 2015

      This red box issue is usually related to the image being something like a 24bit or 32bit PNG with transparency.  The fix is usually to increase your slide quality setting to HIGH 24 bit and see if that makes it go away next time you publish.

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