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mmadobe747
Participating Frequently
October 23, 2016
Answered

Captivate 9 audio glitch

  • October 23, 2016
  • 1 reply
  • 370 views

Hello Community,

Version: Captivate 9

Production File Type: Video

Output File Type: MP4

When is publish my file there are 2 or more audio glitches in the MP4 output file - that do not exist in the Cap 9 video source file.

I have tried publishing to several file types and adjusting the output settings; however, it happens in all cases.

My preferred output is YouTube Widescreen HD:

Thank you for your ideas.

Mischa

    This topic has been closed for replies.
    Correct answer HimanshuSatija

    Mischa,

    Welcome to Adobe Forums.

    I would appreciate if you could elaborate more about the audio glitch so that I can understand it in a better way.

    In the meanwhile I would request you to please check the version of Captivate you are using (Go to Help > About Adobe Captivate), Make sure it should be updated to 9.0.2.437.If it is not updated then go to Help > update.

    Regards

    Himanshu

    1 reply

    HimanshuSatija
    Adobe Employee
    HimanshuSatijaCorrect answer
    Adobe Employee
    October 24, 2016

    Mischa,

    Welcome to Adobe Forums.

    I would appreciate if you could elaborate more about the audio glitch so that I can understand it in a better way.

    In the meanwhile I would request you to please check the version of Captivate you are using (Go to Help > About Adobe Captivate), Make sure it should be updated to 9.0.2.437.If it is not updated then go to Help > update.

    Regards

    Himanshu

    mmadobe747
    Participating Frequently
    October 26, 2016

    Hello Himanshu,

    The update resolved the issue - thank you!

    FYI,

    The glitch was a scratching sound that lasted for one second in several places on the timeline.