So I have tried the following to fix this issue: Installed the Hotfix for Captivate 9Checked the path of the assets, they are in the correct locationUninstalled Captivate 9Uninstalled Leaning AssetsWhen I open the Characters library this is what I see.

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Question

captivate 9 characters are not appearing

So I have tried the following to fix this issue:

When I open the Characters library this is what I see.

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Legend

Are you sure the Characters are installed? Check this folder:

C:\Users\Public\Documents\Adobe\eLearning Assets\Characters....

The Characters subfolder is about 1.4GB.