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E
Eilmer
Known Participant
August 17, 2017
Answered

Captivate 9 HTML5 output won't load in Chrome if Chrome is open

  • August 17, 2017
  • 1 reply
  • 2367 views

I have an HTML5 eLearning module I created with Captivate 9. If Chrome is not open and I try to open the module with Chrome, it opens fine. However, if the Chrome window is open and I try to open the module with Chrome, it takes a while to load, and then I just get a blank background. (One exception: If the first slide has a solid color shape on it, that shape loads.

Does anyone know why this happens, and what I can do to make sure the module will load correctly in Chrome whether or not Chrome is already open?

Note: I searched the forum about this and found a 2014 thread about Captivate 8 HTML5 and Chrome. The issue was not the same, but there was a link to a downloadable file that could be used to patch Captivate 7. I didn't feel comfortable using that, but the link to the thread is:

Update on Captivate HTML 5 content playback issue in Google Chrome Browser. | eLearning

This topic has been closed for replies.
Correct answer Erik Lord

"try to open the module with Chrome" - how?

Locally?

IMO, you can't trust any result 'locally' (opened from your computer) as there are just too many potential security roadblocks (for good reason).

To test, you really need to open the published HTML file from a webserver, LMS, etc.

Or is that what you're doing?

1 reply

Erik Lord
Erik LordCorrect answer
Inspiring
August 17, 2017

"try to open the module with Chrome" - how?

Locally?

IMO, you can't trust any result 'locally' (opened from your computer) as there are just too many potential security roadblocks (for good reason).

To test, you really need to open the published HTML file from a webserver, LMS, etc.

Or is that what you're doing?

    E
    EilmerAuthor
    Known Participant
    August 17, 2017

    I get the same result by right-clicking the index.html file and selecting Open With > Google Chrome or by creating a web page in Dreamweaver with a link to the index file and then previewing the web page in a browser.

    It works fine in Firefox, Edge, and IE, whether those browsers are closed or open, and it works fine if Chrome is closed. But it doesn't work if Chrome is already open. That's the problem I need to solve.

    Lilybiri
    Lilybiri
    Legend
    August 17, 2017

    Repeating what you missed in Erik's reply: you have to upload the published file to a webserver. For me that is the only way I can watch the published file in Chrome.

    Which exact version of 9 do you use: it should be 9.0.2.437.

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