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Edupreneur
Edupreneur
Participant
June 9, 2016
Question

Captivate 9 Projects Crashing on iPad

  • June 9, 2016
  • 5 replies
  • 2326 views

Hello,

Has anyone experienced performance issues of Captivate 9 (9.0.1.320) projects on an iPad? Testing of a new, custom non-responsive Captivate 9 course template, has identified very problematic performance on iPads for my team (despite performing well on desktops and an Android tablet).  Scouring the forum history, a variety of potential culprits for iPad-related issues (prior to 9.0.1 release) have been cited in the past (RAM, drop shadows, canvas tags, lightboxes, advanced actions, etc.). 

A few questions for the community:

  • Is a responsive or non-responsive Captivate 9 project likely to perform better on an iPad, and why?
  • Are there “must avoids” to ensure that a course developed in Captivate will perform on an iPad?
  • The course utilizes custom JavaScript for the flyout menu; might this conflict with an iPad?
  • Is iPad iOS 8 more compatible with Captivate 9 than iOS 9, or vice versa?
  • Referencing the Best practices for creating Adobe Captivate projects for iPads article posted on Adobe, are there any other items that could play a role in addition to the ones listed?

Some information related to our testing is as follows:

  • Recurring issues identified in testing on iOS devices (across LMS systems, WiFi connections, and devices)
    • Crashing (commonly, but not exclusively, on custom resource pages uniquely inclusive of embedded PDF web objects configured to auto load in the slide as a lightbox)
    • Slow load times
    • Unresponsive buttons (slow response time to button presses, multiple presses required for button function)
    • Courses tending to “freeze,” all buttons stop working and unable to interact with any functional elements
  • Tested on the following systems
    • SCORM Cloud
    • Saba 5.5
    • Latitude
  • Templates tested
    • Testing Scenarios
      • Template as-is
      • Template with minimal PDF web objects embedded (6 or less)
      • Template with 0 PDF web objects and videos embedded
  • iPad Version tested on (Safari)
    • Model MD510LL/A running IOS 9.3.2 (13F69) and Mobile Safari v9.
  • iPhone Version tested on (Safari and Chrome)
    • 6S, 64GB
  • Wifi Connections (all based upon O0kla speed tests)
    • Office wireless network 18.8 MBPS down, 12.5MBPS up
    • Cable Modem – wireless 31.2 MBPS down, 4.2 MBPS up
    • Verizon Hotspot – wireless 3.9 MBPS down, 2.7 MBPS up


Thanks much.

This topic has been closed for replies.

5 replies

R_H__
R_H__
Inspiring
July 14, 2016

We found 1 thing that caused our courses to crash on ipad and work perfectly everywhere else.

In our course we had html5 animations created in Adobe Flash/Animate, zipped up and put into captivate as Webobjects. When publishing we had Hosted Libraries checked, meaning: If checked, it uses copies of the libraries hosted on the CreateJS CDN at code.createjs.com. It allows the libraries to be cached and shared between various sites. Can be found in Publish settings > javascript/html > advanced tab (for some reason this forum wont let me add an image).

Unchecking this option and packaging the .js file up with the zip completely removed our issue with the course crashing on ipads.

Maybe you have something similar happening? Might not help but just though i'd say...

jeffreys37582068
jeffreys37582068
Participant
July 8, 2016

I recently created a 100 question assessment with Captivate 9 (ver. 9.0.1.320) that is freezing on a new iPad Pro when tested in SCORM Cloud. It works fine on a Windows desktop. The assessment is a Submit All type and randomly freezes where all buttons stop working and swiping does not work. The only option to is to either close the window or refresh the page and lose all answers. This is nothing fancy, just 100 questions and three lightweight graphics in the entire project.

F
fjsphuynh
Participant
July 5, 2016

I've spent 2 days trying out all of solutions that I could think of to solve the problems but the ipad app  made with Adobe Captivate 9 and Phonegap still keeps crashing:

1 - I wanted to get the best quality with graphic so I went for the full resolution 1536x2048 (portrait). The app crashed so I downscaled it to 768x1024. This didn't help.

2 - I removed all of the effects so all of the slides are basically like still images. This didn't help either.

3 - I removed all different states of the buttons. The app still ran extremely slowly and still crashed.

There was no quizz, and no extra javascript in the project at all... It just had 8 slides with simple navigation and it 'beautifully' crashed.

L
LisaAnnAndrews
Known Participant
June 17, 2016

Hi

Did you make any progress with this?

I've developed a responsive module using captivate 9 and it previews beautifully on my desktop - across all device views. It also previews fine on Scorm Cloud. However when I publish course and then upload to Scorm Cloud it crashes on iPad and Apple mobile devices. Although it appears to work ok on Android devices. 

The course is fairly simply no complex actions (only 3.5mb zip file and 8.2mb course file) and speed doesn't seem to be the issue.

Are there any other things to look for / at to resolve why it won't work on tablets/mobiles yet previews for these devices without a problem?

Thanks

Lisa

S
seanb76399741
Inspiring
June 17, 2016

Are you opening the file in an app or a browser on the ipad?

L
LisaAnnAndrews
Known Participant
July 1, 2016

Browser - trying to complete the elearning course via Scorm Cloud. Works perfectly on desktops but seems to crash on iPads and mobiles....

Edupreneur
EdupreneurAuthor
Participant
June 14, 2016

Hello - does anyone in the community have insight to any of the questions in this post? Any help would be greatly appreciated. Thanks.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
June 14, 2016

I would suggest you download any one of the many apps out there for iPhones and iPads that can show you what is happening on the device as you browse or view content can check whether your mobile device is simply running out of resources and shutting down as a result of the size of your course.

You don't mention how many megabytes your course content is.  But since you mention having issues with slow loading times even though you supposedly have a fast network or internet connection, I would tend to believe it could be heavy.

In the past I have used these apps to watch the RAM and CPU usage on my iDevice when testing courses for HTML5.  An iPhone 6s should have a 2 GIG of RAM.  But you won't necessarily be able to use all of that for your course content because most of it will likely be used for the OS.  If your course takes so many resources that it starts to threaten the OS, then the OS will simply shut down the browser to protect itself, like it would do for any other app currently open.

So download an app that lets you watch what's going on under the hood on your device and see whether or not it's crashing because it's running out of resources.  If that's NOT the issue, then there may be something else in the works.  Perhaps your PDFs are causing the problem.  Start hiding groups of slides in your project and publishing again to test.  You may thereby discover the issue through a process of elimination.

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