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BlueHen83
BlueHen83
Participant
October 4, 2016
Question

Captivate 9 won't open

  • October 4, 2016
  • 3 replies
  • 510 views

I have been running Captivate 9 on my pc with a monthly license renewal since May of this year.  I work in Captivate almost every day and last used the application on Friday, 9/30. Yesterday, I went to open the application as usual, and it won't open.  I tried to open on of my cptx files, and it won't open either.  I have never had this happen before, and was wondering if my best option is to uninstall and re-download the application again?  If so, how does this impact my monthly license billing that is currently set up?

Thanks for any help!

    This topic has been closed for replies.

    3 replies

    gkeogh
    gkeogh
    Inspiring
    October 7, 2016

    I had the very same issue... twice. I tried a few different things to resolve but unfortunately the only solution that worked for me was to uninstall, restart the computer and reinstall. Annoying... I know, but I wasted so much time trying to fix it the first time it happened, the second time it was quicker just to reinstall!

    Hope this helps!

    Gary

    jimb15143785
    jimb15143785
    Participating Frequently
    November 16, 2016

    I am having the same problem. Running it on MacBook Pro with latest Sierra update. Only solution so far is to reinstall. P.S. I have been using Captivate since version 1 and nothing like this has happened before...also was running fine after the latest OS update so not sure what the problem may be.

    BDuckWorks
    BDuckWorks
    Inspiring
    October 5, 2016

    You might also login to your Adobe account and verify that your payment information is up to date.

    This issue would likely not keep the application from opening, but it would certainly generate extra network traffic while the app tries to verify your account status.

    Lilybiri
    Lilybiri
    Legend
    October 4, 2016

    I would first try to Clean the Preferences. Find the appropriate file in the subfolder 'utils' under the installation folder and run it. Maybe CP will launch after that.

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