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A
Anonymous
August 9, 2015
Answered

Captivate Audio Issue

  • August 9, 2015
  • 2 replies
  • 1582 views

I can't hear the audio of my Captivate lesson when viewed on mobile devices. Also there's a distracting play button at the center of the slide. Is there a way to remove this. I used a non-responsive template and published it as both SWF and HTML.

    This topic has been closed for replies.
    Correct answer AJIT_M

    Hi There,

    Please try to follow the below steps in order to diagnose the issue you were facing -

    1- Update Captivate 8 to 8.0.1 either by launching Captivate and go to Help menu > Updates or can also download from the link - https://www.adobe.com/support/captivate/downloads.html

    2- After then publish HTML5 zip output from Captivate 8.0.1 (Quiz reporting enabled) and upload it to https://cloud.scorm.com/sc/guest/SignInForm

    3- If you do not have an account then click on Sign up now and create your account.

    4- Once course uploaded then launch course and test it on Desktop/Laptop and also try to access the same course on your Android mobile devices that you are using and see if it works.

    Regards,
    Ajit

    2 replies

    AJIT_M
    AJIT_MCorrect answer
    Inspiring
    August 11, 2015

    Hi There,

    Please try to follow the below steps in order to diagnose the issue you were facing -

    1- Update Captivate 8 to 8.0.1 either by launching Captivate and go to Help menu > Updates or can also download from the link - https://www.adobe.com/support/captivate/downloads.html

    2- After then publish HTML5 zip output from Captivate 8.0.1 (Quiz reporting enabled) and upload it to https://cloud.scorm.com/sc/guest/SignInForm

    3- If you do not have an account then click on Sign up now and create your account.

    4- Once course uploaded then launch course and test it on Desktop/Laptop and also try to access the same course on your Android mobile devices that you are using and see if it works.

    Regards,
    Ajit

    A
    Anonymous
    August 11, 2015

    Hi Ajit,

    Whenever I try to download 8.0.1 from this website, it’s coming up as blank.

    https://www.adobe.com/support/captivate/downloads.html

    Thank you!

    Regards,

    <http://www.sutherlandglobal.com/>

    ANNIE A. VILLAMARZO

    Lead, CLS Design and Development

    AJIT_M
    AJIT_M
    Inspiring
    August 11, 2015

    Hi There,

    Have you tried to open the given link in a different browser at your end say Chrome as it is working at my end ?

    You can also update by launching Captivate 8 and go to Help Menu > Update.

    Regards,
    Ajit

    A
    Anonymous
    August 10, 2015

    Help! Some of the questions here were answered, but not this one.

    A
    Anonymous
    August 11, 2015

    Here are the results using different browsers:

    Chrome - No audio, closed caption, and there's a distracting play button at the center of the screen

    Firefox - no audio and closed captions do not appear

    IE - there's audio, but there's a few seconds delay

    Default browser for Android - no audio and closed captions

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