Skip to main content
T
Teri Schroeder
Known Participant
August 10, 2016
Question

Certificate not showing

  • August 10, 2016
  • 2 replies
  • 662 views

Hello, 

I have two projects the certificates are not showing at the end of the projects 

I'm working on captivate 9 version 9.0.2.421

I'm testing with Chrome and Firefox also I'm testing with SCORM Cloud

I'm adding an image to show you what I see instead of the certificate

Please Help!

Captivate Responsive Project 2016-08-09 18-57-45

    This topic has been closed for replies.

    2 replies

    mohanadas
    Adobe Employee
    mohanadas
    Adobe Employee
    September 1, 2016

    Hi Daniela

     

    Can you please try the following:

    1. Close Captivate

    2. Delete the folder : C:\Users\Public\Documents\Adobe\eLearning Assets\Interactions_9_0 

    3. Make sure you have an active network connection and Restart Captivate

     

    Now delete and re-insert the Learning interaction.

     

    Thanks,
    Mohana

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    August 10, 2016

    When you say certificate, I'm assuming you are referring to the learning interaction (widget) that is included with Captivate. Also it might be helpful to see how it looks from within Captivate. The image above doesn't reveal very much. In addition can you show us your timeline as well?

    Paul Wilson, CTDP
    T
    Teri SchroederAuthor
    Known Participant
    August 10, 2016

    You are correct I'm talking about the widget, the image you requested is below 

    timeline

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    August 10, 2016

    It looks fine. I've even tried recreating what you have done and I was able to preview my attempt.

    Are you pausing this slide to give users a chance to print it off before it moves to the next slide? I can only see the widget and it seems to be appearing on your timeline for a short amount of time.

    Also have you tried recreating the slide. Sometime Adobe Captivate slides get corrupt. It's sometimes faster to delete them and recreate the slide from scratch, rather than spending a long period of time troubleshooting them.

    Paul Wilson, CTDP
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices