Chat support for Presenter 10 - 11 no longer offered in US?

In attempting to contact Adobe Support last week, I found the Chat option for Adobe Presenter 10 - 11 is not available. Only option seems to be the Forum. Is it the case that the service level for Presenter in the US (where I am located) has changed recently? The service level description for Presenter on the Adobe contact options, What are my contact options? page, for Presenter indicate Phone, Chat, and Forums are included. Appreciate any help. Thank you!