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Participant
August 15, 2015
Question

cs6 re-install

  • August 15, 2015
  • 2 replies
  • 255 views

I have found my serial number, but Adobe is telling me it is not valid. I am guessing it is because I registered it back in 2011. How do I complete my re-install with a registered SN?

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2 replies

Lilybiri
Legend
August 16, 2015

‌If you are indeed talking about a Creative Suite, you posted in the wrong forum, this is the Captivate forum.

RodWard
Community Expert
Community Expert
August 15, 2015

Did you perhaps not deactivate your Captivate license on another machine where you installed it?  If you have exceeded your maximum allowed number of activations that might be the real issue.