Participant

Question

Double-charged

Forum|Forum|8 years ago
December 14, 2017
4 replies
305 views

Apparently this is the only way to contact Adobe, through a public forum, poor customer experience. It is a far cry from the stated "deliver exceptional digital experiences". Currently I am being double-charged for Adobe Captivate after reformatting my laptop and reinstalling software. How can I get this issue resolved if I can only post to a public forum?!?

This topic has been closed for replies.

Inspiring

Hi There,

I have sent you a private message. Kindly check your inbox and reply back.

Regards,

Ajit

JenUnderwoodAuthor

Participant

Thank you. I just sent a more detailed message to the support email you sent over.

JenUnderwoodAuthor

Participant

Thanks. That is how I got here. They referred me to docs and forums.

Legend

I'm sure you'll get help soon, the Captivate staff members are very helpful.

Inspiring

Try: Contact Customer Care

Legend

I will try to have a staff member helping you out. Sorry, I'm just a user as well.