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audriej7895091
Participant
September 28, 2017
Question

Drag and drop preventing package from loading

  • September 28, 2017
  • 3 replies
  • 251 views

Hi everyone,

I've created a 10-question self-assessment quiz.  The first question is a drag and drop interaction set as a quiz question and the remaining questions are multiple choice and matching.

The quiz will not load the preview in browser or HTML5 in browser and won't load when I upload to my LMS to test.

I removed the drag and drop interaction slide and it previews and loads in LMS without a problem.

Does anyone have any suggestions about what the problem might be?

Thanks in advance for your time.

Cheers,

Audrie

This topic has been closed for replies.

3 replies

A
audriej7895091Author
Participant
October 3, 2017

Lilybiri​ RodWard​ - thank you both for your responses

I ended up deleting the slide altogether and creating it again from scratch, as even copying the slide maintained the issue.  All good now.

Erik Lord
Erik Lord
Inspiring
October 3, 2017

You have stumbled upon one of the best solutions to several Captivate issues.

If something isn't working properly, just delete the troublesome slide and recreate it.

Seems to solve 7 out of 10 problems (that is a completely unscientific number with no basis other than my random comment )

    Lilybiri
    Lilybiri
    Legend
    September 28, 2017

    Are all D&D objects visible from the start of the slide? It is set up as a question slide, I suppose. DId you try testing in SCORM Cloud?

    I did use D&D quite a lot for HTML5 output, here is an example:

    Drag&DropStates

    Which version are you using? Is it a responsive or a non-responsive project (example above is rescalable, non-responsive).

      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      September 28, 2017

      Someone posted a similar issue last week, but it was only limited to specific browsers.  Have you tried viewing the content from your LMS in a number of browsers to test whether this issue might not apply across all of them?

        A
        audriej7895091Author
        Participant
        September 28, 2017

        Thanks for your response.

        I've now tested from my LMS in Chrome, IE & Edge and it doesn't load in any of them.  I also uploaded it SCORM Cloud to test and it didn't load there either.

        RodWard
        Community Expert
        RodWardCommunity Expert
        Community Expert
        September 28, 2017

        OK then. 

        Create a small test project with just one very simple drag and drop slide.  Turn on SCORM settings, publish to HTML5 and try uploading that zip file to your LMS to see if the issue is really with Drag and Drop.  If that project works then it would indicate there may be something else wrong with your original project.  If not even a single drag and drop slide works when published to HTML5 then you need to log a bug report with Adobe.

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