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vccv84791298
Participating Frequently
June 1, 2017
Answered

Failure Smartshape not showing depending on how I preview.

  • June 1, 2017
  • 1 reply
  • 1361 views

I have a failure smartshape that will display only when I use the Preview From this Slide option.  The failure will not display if I use the Preview Project or Preview in Browser options, nor will it display after I publish.  The failure will also display in HTML5.  This behavior manifests in both Cap 9 and Cap 2017.  The click box is in front of everything, the project is set to pause until the user clicks, and the # of attempts is set to 2.  I have another project that contains an identical click box setup which displays the failure message correctly.  What might be the problem?

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Correct answer Lilybiri

Good intuition...and thanks for staying the course on this one.

The interactive TOC objects do not have pause points, nor do they have number of attempts because they are set to display for the remainder of the project.  I've attached  screenshots showing the available properties and AA.  They are smartshapes with the Use as Button property checked.  Each has a rollover state to change the color of the image.  The actions are not conditional.  The Open_TOC has 2 actions (Show TOC and Show close button).  The Close_TOC action is exactly the opposite. 

Capture4

Capture5


You don't have a toggle button but two shape buttons?  They don't have a pausing point, OK.

I will try to explain what happens. Those shape buttons also have 'Failure', when clicking outside. Of course, you don't have a Failure caption for them, but the event remains. When previewing Project, apparently CP is confused about what to show and ends up not showing anything on Failure. However I got it working for both Preview in Browser and Preview HTML5 in Browser by making sure that the cliick box is higher in the stack than the shape button timed for the rest of the project. I used the Arrange menu, brought Click Box to Front and the project timed shape button to Back. This can be an issue however, you have to be sure that the project timed shape button is never covered up by a slide object. Can you try out that workaround? I cannot remember if this was also necessary for previous versions.

1 reply

Lilybiri
Lilybiri
Legend
June 1, 2017

Do you have other interactive objects on that slide?  Can you show a screensot of the timeline? Can you confirm that this is working with Preview HTML5 in Browser, but not with Preview in Browser (I suppose it is a normal, not a responsive project)?

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vccv84791298Author
Participating Frequently
June 2, 2017

Hi Lilybiri,

Thank you for your help.   Here's the screenshot you requested.  As you can see, it is a very simple screen, and it is not a responsive project.  On that note, however, I created this project using a template that had, at one time, been responsive, but later converted to a normal (non-responsive) project via copying the slides from one project to another.   And yes, I can confirm that the click box works perfectly when I Preview HTML5, but does not work when I Preview in Browser.

Capture

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