Help! My Cp8 crashes everytime I try to copy or duplicate a slide in an open project.

Question

The program will reopen quickly, but then crashes again when I try to duplicate or copy a slide.

Here is the error message that I keep getting:

Problem signature:

Problem Event Name: APPCRASH

Application Name: AdobeCaptivate.exe

Application Version: 8.0.1.242

Application Timestamp: 543b9a99

Fault Module Name: SYSFER.DLL

Fault Module Version: 12.1.5337.5000

Fault Module Timestamp: 5413cb55

Exception Code: c0000005

Exception Offset: 000000000002f298

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: a707

Additional Information 2: a707f6fa47bda8b1805f199d5e943968

Additional Information 3: f756

Additional Information 4: f7561eb5f0d6bcc3358bc1b65fc0f0bb

Erik Lord · Accepted Answer

Sounds like some sort of bad 'corruption' in the file.

Try:

1. Delete all unused items in the library

2. Save As to a new file

3. Open that new file and see if you can copy/duplicate

If not, what happens if you select ALL slides and copy?

If no crash, paste all those slides into a new, blank CP project file.

Otherwise, you can try to export the current project to XML, then import that XML into a new project...see what happens and how much you retrieve...

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