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A
Anonymous
June 7, 2017
Answered

Help! with Captivate activation!

  • June 7, 2017
  • 1 reply
  • 505 views

Hello everyone

one of my end users have hit a problem with Captivate. The problem is that i installed the program on the end users computer through a activationlink mailed to him so the program should be linked to the end users account. In the installation progress i say that we have brought the software and the end user uses his adobe id to login.

Everything working fine for a period of 7 days and then. We hit a error saying:

Even though there is internet connection to all the other programs (Creative Cloud) etc. on the computer...

i dont understand it. I Said brought in the installation progress and the end user is using his adobe id to sign in. Ive tried disabling the firewall, run as admin, kompability mode, host files and so on.

Please help

thank you in advance

    This topic has been closed for replies.
    Correct answer Sharad Vatsa

    Hi Oliver,

    Sorry to hear that you are facing issues while activating. Since you mentioned that you have already tried quite a few other things, I would request you to please try the below and let me know if this helps:

    1. Launch Creative Cloud Desktop App

    2. Go to Settings > Preferences > Sign out and sign out from your account.

    3. Now launch Captivate 2017 and on prompt, try to sign in.

    4. Incase this works, you may then sign in to the Creative Cloud App as well Post that.

    Please let me know how it goes.

    Regards,

    Sharad

    1 reply

    S
    Adobe Employee
    Sharad VatsaCorrect answer
    Adobe Employee
    June 7, 2017

    Hi Oliver,

    Sorry to hear that you are facing issues while activating. Since you mentioned that you have already tried quite a few other things, I would request you to please try the below and let me know if this helps:

    1. Launch Creative Cloud Desktop App

    2. Go to Settings > Preferences > Sign out and sign out from your account.

    3. Now launch Captivate 2017 and on prompt, try to sign in.

    4. Incase this works, you may then sign in to the Creative Cloud App as well Post that.

    Please let me know how it goes.

    Regards,

    Sharad

      A
      Anonymous
      June 7, 2017

      Thank you so much. It's been a real struggle. Its fixed the problem..

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