HTML5 not working when uploaded to LMS

Question

When the HTML5 module is uploaded it just gets stuck on a load screen. The Flash version works fine once uploaded. When previewing in captivate it works fine - both on the SCORM cloud and previewing in HTML5. The Module starts with a short video in MP4, h.264 format. (only 5mb in size) and then a short quiz.

It's important the HTML5 version works as Chrome is not supporting flash any longer.

Any help would be greatly appreciated.

Erik Lord · Answer

Make a copy of your project, remove the starting video, publish as a new test file, upload and try that.

Does it work as expected? If so, that initial video download/start is the hangup...in which case, similar to Paul's reply, is your webserver setup to properly deliver MP4 video files?

(as a secondary test, upload just the MP4 and load that to your browser via direct URL. Does the video play in the browser?)

If the program still doesn't load with the video removed then, agreed, it's likely a server setup issue. Do you have another website you can test from? If not, perhaps try a free Amazon AWS account (which is overkill for this, but may not hurt to have as a testing ground).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded