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Known Participant
August 3, 2015
Answered

I have installed the Captivate 8 trial, but it doesn't start on my computer.

  • August 3, 2015
  • 1 reply
  • 613 views

It runs fine on my wife's computer, but for me, the little splash screen shows up, then freezes.  Any ideas?

The first thing I checked are the system requirements, which I seem to fit:  Here are my specs... perhaps I'm missing something?

OS Name Microsoft Windows 7 Professional

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description  Not Available

OS Manufacturer Microsoft Corporation

System Name Mikes-Computer

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

Processor AMD Phenom(tm) II X4 965 Processor, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 1509, 3/30/2010

SMBIOS Version 2.5

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

User Name Mikes-Computer\Schmidt

Time Zone Central Daylight Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 8.00 GB

Available Physical Memory 6.02 GB

Total Virtual Memory 33.8 GB

Available Virtual Memory 31.1 GB

Page File Space 25.8 GB

Page File C:\pagefile.sys

    This topic has been closed for replies.
    Correct answer Lilybiri

    Okay, that may be an issue.  I've got lots of fonts...

    Thanks for the advice, I will try to figure out a way around that.


    Try to 'uninstall' all fonts temporarily and keep only the basic set to check if that is the culprit. No guarantee, worth trying.

    1 reply

    Known Participant
    August 3, 2015

    Trying the patch ... wish me luck!

    Known Participant
    August 4, 2015

    Patch did not make any difference ... I also tried doing a dskchk on my hard drive.  It repaired something, but that did not help either.

    RodWard
    Community Expert
    Community Expert
    August 4, 2015

    Are you launching Captivate executable using Run As Administrator privilege?  (Note that this is NOT the same as being the Administrator for the PC.)