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janelleh19387734
Participant
June 2, 2017
Answered

Install Captivate 2017 ERROR

  • June 2, 2017
  • 2 replies
  • 1202 views

trying to install adobe captivate 2017 on PC and keep getting error "The file archive of adobe captivate 2017 (32 Bit) is missing. You need all parts in the same folder in order to extract Adobe Captivate 2017 (32 Bit). Please download all parts" and I have downloaded all parts ????.

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Correct answer Sharad Vatsa

Hi,

Please verify that you have downloaded 2 files as part of installer - an .EXE and a .7Z file.

once both these are downloaded completely, you may invoke the installer by double clicking on the exe.

incase you still get an error, please verify the size of the downloaded files or you may download them again from the following link-  https://helpx.adobe.com/captivate/kb/captivate-downloads.html

 

Lieve Weymeis , we now have Captivate 2017 available in 32-bit as well. It was made available  almost a month after launch.

2 replies

Sharad VatsaCorrect answer
Adobe Employee
June 4, 2017

Hi,

Please verify that you have downloaded 2 files as part of installer - an .EXE and a .7Z file.

once both these are downloaded completely, you may invoke the installer by double clicking on the exe.

incase you still get an error, please verify the size of the downloaded files or you may download them again from the following link-  https://helpx.adobe.com/captivate/kb/captivate-downloads.html

 

Lieve Weymeis , we now have Captivate 2017 available in 32-bit as well. It was made available  almost a month after launch.

Lilybiri
Legend
June 4, 2017

@sharad  My apologies, I must have missed that launch. Sorry for the wrong information.

Lilybiri
Legend
June 2, 2017

I'm not sure to understand, because Captivate 2017 is only available as 64-bit app. Do you try to install it on a 32-bit system?

This was not correct, there is a 32-bit version available, which was not the case immediately after launch of CP2017.