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ArthurTLee
ArthurTLee
Inspiring
July 21, 2015
Answered

Master slides background not showing up

  • July 21, 2015
  • 1 reply
  • 1208 views

Adobe captivate 7:

I added an image on to the master slides to create a standard background across the slides of our presentation. I've done this on multiple projects before without issue. But this time, when I publish it and try to play it on an LMS, everything shows up except the background. Instead it is just a white backdrop.

Strangely, it plays fine when I test it on ScormCloud.

Any help would be appreciated. Am I overlooking a setting somewhere? Or did I do something wrong when inserting the background png on the master slide templates?

Thanks,

Arthur

This topic has been closed for replies.
Correct answer ArthurTLee

It shows up all right in SCORM Cloud, it must be linked then to your LMS. Can you put another image, maybe in another format in that project on the master slide?


Strangely, I tried another image and it did not work. So I then went back and created in Illustrator and re-saved the image. This time it worked. It must have been a corrupt image file or something. Sorry to take everyone's time on that. But thanks for your willingness to help.

Arthur

1 reply

Lilybiri
Lilybiri
Legend
July 22, 2015

Since it shows all right on SCORM cloud, looks like it is linked to your LMS.

Could you try to merge the image with the background on the master slide?

ArthurTLee
ArthurTLeeAuthor
Inspiring
July 22, 2015

What's strange is that we have created 32 courses and all play fine on our LMS. But this 33rd one is not showing the background. I am not sure what the issue is. I will try to see about merging the background on the master slide. This is the first I've heard of thi option. 

Arthur

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