Skip to main content
B
bridgetb78332444
Participant
October 5, 2016
Question

Version 7 to Version 9

  • October 5, 2016
  • 1 reply
  • 163 views

I have version 7 of Captivate and recently got version 9. The serial number for 7 does not work for 9. Can someone help me? Chat gets stuck and does not go any further to actually chat with CS. Thanks for the help.

Bridget Burns

[personal info deleted, forum policy]

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    October 5, 2016

    Since you mention a serial number, you had a perpetual license. Diid you

    buy a new license for CP9?

    B
    bridgetb78332444Author
    Participant
    October 5, 2016

    I believe we just upgraded.

    Bridget Burns

    621-1137

    Lilybiri
    Lilybiri
    Legend
    October 5, 2016

    Are you sure it is possible to upgrade from 7.to 9? I looked it up in this document:

    Frequently Asked Questions FAQ for Adobe Captivate

    Only CP8 licenses can be upgraded to 9, CP7 users have to buy a new license, which means you need a new serial number.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices