When I try to record the screen, an error pops up

Forum|Forum|10 years ago
September 23, 2015
2 replies
4381 views

Please help!

I receive this error when trying to record the screen:

"Capture is disallowed since High-Density display was detected. Please Set DpiAwareness =1 in AdobeCaptivate.ini and restart the application"

Any assistance in resolving this issue would be greatly appreciated!

Thanks

This topic has been closed for replies.

Correct answer Captiv8r

Hi there

Have you attempted to take the steps that are mentioned? Basically you need to find the file named AdobeCaptivate.ini and try editing it to add the statement referenced.

Cheers,,, Rick

margaritam62748980

Participant

it says acces denied. Is it because I still have the trial version? I can save the file as it is.

Captiv8r

Legend

No, the ONLY thing the trial prevents you from doing is using it beyond 30 days as well as turning off the time bomb for things you create. Other than that, it's fully functional.

Normally Windows prevents you from saving files in certain places. For that you have to sometimes get creative. Saving first to a folder that does allow it. Then perhaps copying from that folder to where you want it to be.

Cheers... Rick

margaritam62748980

Participant

Thank you for the insight! It worked!

Captiv8rCorrect answer

Legend

Hi there

Have you attempted to take the steps that are mentioned? Basically you need to find the file named AdobeCaptivate.ini and try editing it to add the statement referenced.

Cheers,,, Rick

R

ramd160Author

Participant

Hi Rick,

Thanks for the quick reply. Yes I was able to find that file and changed the value.

Seems like its working now.

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