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timothya49809318
Participant
June 13, 2017
Question

Where does the problem lay?

  • June 13, 2017
  • 1 reply
  • 170 views

I recent completed a Captivate 9 project that is hosted on one of the Train.Org server. This training program replaces the traditional classroom. Participants need to complete the online materials prior to reporting to a fixed location to complete practical skills. The program contains videos to reinforce certain aspects of the training program. These videos are currently part of the SCORM 1.2 package as opposed to being hosted on YouTube. 

During the "Pilot"  3 of 25 users reported that the program "hung" at the end of a video. Because the video was at the end of a chapter, the user wasn't given credit for completing that section. I wasn't able to determine the least common denominator as to why. During the second offering, there were no reported issues from the 22 participants.

I am getting ready to begin the next phase of this program, which will include an online project followed by the practical activities. If there is a legit problem, I would like to try to avoid it. Any ideas as to why? 

Thanks in Advance,

Tim

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    1 reply

    TLCMediaDesign
    TLCMediaDesign
    Inspiring
    June 13, 2017

    It's video on the internet. There is nothing that is fool-proof for every browser and computer configuration.

    I wrap my videos in html and insert as html5 animations. I add event listeners for the end of the video and do whatever is needed at that point. Seems to work better that way. Captivate doesn't touch the videos and rename them or recompress them.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    June 13, 2017

    I agree with Dave.  Anything on the internet can have issues for a small subset of users.

    The first thing I usually do if there are some people having issues is get the names and contact details of those users and ask questions about what browser, browser version, OS/ version, device / version etc.  This is to try and find out if the users share some commonality.

    If there does not appear to be any obvious common reason, you will usually find that the issue is more likely to be user error.  (But you don't tell THEM that.)  It's also possible that your course could have some kind of navigation design flaw that means you allow users to get locked into a corner with no way out if they happen to perform a certain sequence of actions.

    And finally, the other thing that can sometimes happen is that your LMS is to blame and the "hang" that the users see is due to the LMS not responding due to excessive numbers of users all trying to access it at the same time.  The LMS might have taken just a few seconds TOO long to respond and some users have very little patience.  So they shut down their browser session thinking that the course must have crashed.  (Ask the person how long they waited for it to respond.  Did they check the Task Manager to confirm the browser was Not Responding or did they just assume that because it was taking longer than expected?)

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