Web Server Switch

I'm not sure what you mean by market economy but if you mean capitalism then of course. Any economist will tell you that a client wants value for his money. By denying me real tech support even before the product was installed they are pushing away a loyal client and possibly failing to make a new one. Hardly good economics if you ask me. Further, it hurts all of us if ColdFusion loses market share because it's harder to form communities and sell our services to clients.

Ken did provide me phone support after I kicked and screamed and he was instrumental in helping me with the installation. We were able to solve the issue(s) within a couple of hours rather than the three days it had taken me up to then. Those three days were torturous trying to figure out what was wrong with the install. Also, although we did get the install completed and set up, Ken is being modest. I doubt I could have completed the set up without his support on the phone. It was not simply a security issue.

Adobe really needs to rethink the way they're doing support. Of course I am one single exaple, but in my case a few minutes on the phone at the onset of this problem would have saved everyone much time and effort.

We have other server software that perform other tasks such as Imail from Ipswitch that the way they work it is with annual contracts. You buy a contract and get the software and support for a year. If the following year you don't want to upgrade the software and don't need support then you don't pay.

Adobe is selling the software as is. You want it fixed (is it a bug in the Adobe product or you?), you have to pay. And I know they have "free" installation email support. In my case they emailed me to check the instructions first and then when I complained they emailed me to call them to do it over the phone. When I called they said: Yes, we can do it over the phone but you have to pay.

Adobe support is non-existent if you don't have $500 to ask a question.

Be fair. We're in a market economy. Plus, Adobe expects that you're coming to them with a real problem that requires man-hours (or even woman-hours).

Gonz fixed his issue after updating security settings in IIS so the CF installer could see IIS.