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Participant
April 1, 2020
Answered

A dumb blonde deleted her school adobe account she needed to complete a class...HELP

  • April 1, 2020
  • 1 reply
  • 620 views

So, I'm in an intro to graphic software class and since the lovely COVID-19 has separated me and my school, my class is graciously providing me free access of adobe through a school account; however, I'm dumb and need more specific instructions. I deleted my school account I made on accident and need help getting it back. Help?

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Correct answer John T Smith

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

I have no idea how you un-delete an account... maybe support can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
April 1, 2020

Adobe is providing "free" access to its Creative Cloud apps only if you are in education as a teacher or student. For institutions that give students access to Creative Cloud apps through on-campus computer labs, Adobe is enabling those students to work remotely for 60 days through a temporary "at home" access. This has to be set up through the school.

https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/
-also read https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html

 

I have no idea how you un-delete an account... maybe support can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Participant
April 1, 2020

Thank you kind soul!

Participant
August 27, 2020

Did you get this issue resolved? I am in the same boat.