Account Difficulties-Cannot talk to Adobe representative

I have been using Adobe products for about a year now and up through August it was working fine. I am a teacher and had the teacher plan for the $19.99/month. Towards the end of August, I lost access to the Creative Cloud on one of our computers and the other one we use shortly after. We thought that maybe our cards for the drafting had expired but that was not the case. It said that our free trial had ended but we were paying for the subscription so not sure how a free trial is paid for... We signed up for another plan and got charged but we were unable to access the apps. I took the recommended steps to talk with the software administrator for our school district and she said that they do not work with the plan that is 19.99/month. I have tried to find a way to talk to an actual rep but cannot find a way to chat or email directly. $21.64 was drafted from our account on the 7th and we had the photography plan that we were also paying for, because we operate on just more than two devices, and that amount, $10.81, was drafted from the account on the 14th. On the account with the $19.99 Creative Cloud plan, it says no orders have been placed with the account but I am paying money... I need this worked out because this is the design software that we use daily.