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Franklein
Participant
April 7, 2020
Answered

Adobe account and apps

  • April 7, 2020
  • 2 replies
  • 420 views

Hi! I have an issue with my Creative Clouds applications. I paid the entire month (as each month) but I can't use the apps, as I didn't own these. I don't understand why.. Does anyone already experienced that issue and know how to fix it ? Because of the containment, it's not easy to call them and have an answer, but I really need these apps for my studies...

This topic has been closed for replies.
Correct answer Just Shoot Me

Try this link.

 

Stop Creative Cloud from reverting to trial mode

2 replies

Just Shoot Me
Just Shoot MeCorrect answer
Legend
April 7, 2020

Try this link.

 

Stop Creative Cloud from reverting to trial mode

    Just Shoot Me
    Just Shoot Me
    Legend
    April 7, 2020

    You need to explain what exactly you mean by "I can't use the apps".

     

    What ahppens when you try to open any of the Adobe Programs you have installed.

     

    (Please not that Creative "CLOUD" is just a Name. You still need to Download and Install the programs on Your Computer to actually Use them)

    F
    FrankleinAuthor
    Participant
    April 7, 2020

    I already downloaded and installed the programs since September...... When I open the programs, a window appears saying that my "free trial period" is done. But I pay each month, and I've never seen that before, my bank account has been debited four day ago.

    (Sorry for my English, I'm French...)

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