adobe illustrator paiment

i have bought illustrator a week ago but now it is telling me to pay 20 dollars again!!! what is the problem??!

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Community Expert

Hi. Please sing out and sing in again from the Creative Cloud desktop application, that could fix that issue.

Marlon Ceballos

Legend

Which subscription did you take out a week ago?

Does it show in your Adobe Account as an active "plan"?

In the last week did it run saying it was a "free trial" for the entire week, counting down the days and finally stopping as promised?

Participant

i have clicked the "buy now" option i entered my email and i paid online then i installed the app and started working in it today they closed it

Legend

You clicked "buy now". But please answer these questions.

Which subscription did you take out a week ago?

Does it show in your Adobe Account as an active "plan"?

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