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PBCS
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October 18, 2020
Answered

adobe is declining my billing info in India

  • October 18, 2020
  • 4 replies
  • 386 views

i am beginner and i tried to install PHOTOSHOP CC in my PC for the first time . But i can't proceed further because adobe is declining my billing info . i have checked all the details and all are correct . Is there any issues in India ?

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Correct answer John T Smith

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

4 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
October 19, 2020

In addition to what @Just Shoot Me said, make sure you are using a CREDIT card. If I recall correctly, Adobe does not accept debit cards as a method of payment.

    Just Shoot Me
    Just Shoot Me
    Legend
    October 18, 2020

    IIRC you have to buy Adobe programs from a Local, India based, Reseller.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 18, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      A
      Anonymous
      October 18, 2020

      Moving to the Account, Payment, & Plan forum from Photoshop

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