Being charged but dont have access to app

Question

Every month I'm being charged $22 but I don't actually have access to the After Effects app. It says I'm not paying for it but I absolutely am it's quite aggravating.

It's very possible I am in the wrong I just need help.

Nancy OShea · Answer

First, log-in to your Adobe account to confirm your subscription is active and payment details are current.

https://account.adobe.com/plans

If all is correct with your account,

Open Creative Cloud desktop app.
Click your avatar (top right picture)
Click Sign-out.
Reboot computer.
Open CC Desktop App.
Sign-in with your paid ID and password.

For additional help, see the article below.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded