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martinpover
Participant
February 16, 2021
Answered

Billing

  • February 16, 2021
  • 1 reply
  • 323 views

How do I get an answer to my question: Why has the charge for my yearly Plan almost doubled this year?

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hi @martinpover,

    You might have some promotional pricing which generally reverts back to normal after a year. For specific answers to your case, you need to contact support as only they have access to your account information. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    1 reply

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    February 16, 2021

    Hi @martinpover,

    You might have some promotional pricing which generally reverts back to normal after a year. For specific answers to your case, you need to contact support as only they have access to your account information. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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