Can I get a refund for months that I cannot use products?

I kind of doubt it.  Adobe didn't stop providing you with service.  You still have a 12 month contract regardless of whether or not you use it.  Before you cancel, read the terms you agreed to at sign-up.

https://www.adobe.com/legal/subscription-terms.html

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long