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Participant
October 27, 2020
Question

Can't open any of the programs

  • October 27, 2020
  • 2 replies
  • 237 views

Hi, The problem I have is that I had a subscription for the Creative Cloud form an online university, which expired today. I bought new subscription, made a new account, signed in it and when I try to open Photoshop or any other program it shows me the message: "Sorry, your account is not valid on this device. Please try again with school ID.

Your IT administrator may have applied access restriction on this device. Please try again with another Adobe account or contact your IT administrator for assistance."

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2 replies

John T Smith
Community Expert
Community Expert
October 27, 2020

Did you sign OUT of the old account and remove the "linked" programs before signing IN and installing new programs?

October 27, 2020

Moving to the Account, Payment, & Plan forum from Photoshop