Skip to main content
C
charlesl15393310
Participant
November 12, 2021
Question

Can't reach customer service

  • November 12, 2021
  • 4 replies
  • 275 views

I am so upset I cannot get intouch with anyone i am in a endless circle dont ask for help dont try calling 

[abuse removed by moderator]

This topic has been closed for replies.

4 replies

try67
Community Expert
try67Community Expert
Community Expert
January 18, 2022

Try the phone support: https://helpx.adobe.com/contact/phone.html

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    January 18, 2022

    Well I can relate to that.

    Chat option is not available for many users, nor for me.

    People do need to be able to use popups adblockers or whatever.

    Or what ever settings are made in the router/firewall.

     

    Guessing all pages are not the same:

     

     

     

     

     

     

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 18, 2022

    Most of the anti-ad, anti-trackers, or scriptblockers will let you add sites or even just pages to a "don't block" list, though, or give you an option to disable them temporarily. I run multiples and generally don't have issues. The few times I do, trying a different browser (without extensions) or even using an incognito window usually works.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      January 18, 2022

      For me its in all browsers: firefox, edge, chrome.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 13, 2021

      That's strange.  I have no problem reaching customer support via online chat.  It works for me every time.

      Try using a different web device. In the chatbox, type AGENT followed by Enter key. Or failing that, pick up the phone during business hours.


      CONTACT ADOBE SUPPORT:
      ================
      Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

       

      Hope that helps.

       

      Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      November 12, 2021

      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -make sure that your browser does NOT block ads, scripts, or pop-ups
      -you must also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices