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default9jpeo1rccvz5
Participant
September 27, 2021
Question

Cancel

  • September 27, 2021
  • 2 replies
  • 194 views

I would like to cancel my supscription for both lightroom and illustrator. Unfortuantely I also did not the read the terms and condition like many others on here, so now I put myself in a sh*tty situation with products I dont want to use and especially dont want to pay for. 

 

I cant seem to find an answer to this, so maybe you can help me - where or how can I see when I can cancel my membership without having to pay the additional fee??

 

[Question moved from the Acrobat forum to the Account, Payment, & Plan forum]

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 27, 2021

To avoid early termination fees, wait until your 12th month of service to cancel -- before the renewal date

Your renewal date is in your account portal.  Log-in below.

https://account.adobe.com/

 

 

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 27, 2021

Hi @default9jpeo1rccvz5,

Only support team can help you in this. Contact them  and let them know your  problem, they will propose a best possible solution to you. If possible they can waive the cancellation fees as well so be kind in your conversation and who knows you might be in luck. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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