Cancel an auto-payment without knowing my account

Question

Hello Group,

I have an interesting issue. Apparently I have 2 Adobe accounts. I have one that I know of, but reviewing my credit card statement today, there is another reoccurring charge. My issue is when I log into my account, the saved credit card for my account that I use, is not the credit card that's being charged on this secondary account.

So is there away to cancel an account without know the username? Can I just provide them the credit card information and they can look it up? Any help would be appreciated.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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