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Festive_perspective5DD1
Participant
April 26, 2022
Answered

Canceling plan

  • April 26, 2022
  • 1 reply
  • 528 views

Hi,

Does anyone know if I cancel my Adobe account my Behance account will be canceled too?

Actually I need to remove the credit card, but I don't know how, so i'm going to cancel the account.

This topic has been closed for replies.
Correct answer kglad

i don't know that.  but i do know that for some free accounts, a cc still needs to be on file.

 

ie, check with adobe support.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2022

you can change, but you can't remove your payment method, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if that doesn't help you do what you want to do, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

    F
    Festive_perspective5DD1Author
    Participant
    April 26, 2022

    OK! I will try that. Thanks!

    But do you know about the Behance thing? I want to cancel my adobe account, but not the Behance one. Is it possible some how?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 26, 2022

    i don't know that.  but i do know that for some free accounts, a cc still needs to be on file.

     

    ie, check with adobe support.

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